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Networking Know-How: How to Get Through to the Busiest of People When you are job hunting, sometimes the most frustrating part is just getting your foot through the door to let the right people know that you are out there and available for work. Companies can be like members-only clubs; they tend to be a little distrustful of cold callers and most executives advise their assistants to run interference for them on the phone so they do not get stuck having a protracted conversation with someone they just aren’t interested in doing business with. The thing is that to get an interview, these people can be the very same people you need to talk to. How do you get these busy people to clear some time off in their busy schedule to speak to you? First things first – you have to get the right attitude. If you want busy people to make time to talk to you, you have to present yourself in a way that makes them feel like you are worth the time investment. The trick here is that you have to do this by phone, and often, you have to first convince an operator or personal assistant that your call is one worth putting through to the boss. Your phone etiquette and vocal confidence will be the key here. Consider you basic phone manners first. Instead of launching right into what you want, respond to the greeting of the person who answers the phone with a hello of your own. Animate your voice and always remember that simply saying “please” and “thank you” can go a long way. Be the kind of caller that you would want to talk to if your job was answering the phone all day. People will respond to your positive attitude with a positive attitude of their own. Next, consider your confidence level on the phone. Do you tend to get tongue-tied and stumble over your words? That kind of delivery from you will set all the warning bells ringing on the other end of the phone, and you will find the person with whom you wish to speak always “out of the office.” Instead, work on sounding like you are confident that it is a forgone conclusion that you will get to speak that busy person you want to talk to. Be confident that what you have to say is something that is worth hearing. It may help to write out a framework of what you will say and practice a few times so you sound relaxed and composed when you make that call. Once your attitude is right to make the call, you can then employ a few tricks of the trade for getting through to those busy people. Instead of giving away too much up front, start your call by asking if the person with whom you need to speak is in. If the answer is yes, then you can remove on potential “excuse” for not putting your call through. If your call can’t be taken at that time, skip the message. Let the PA or operator know that you will call back again. That way you have a legitimate reason to keep calling. Of course, you might have to keep calling and calling, and that assistant might start knowing the sound of your voice. If you keep speaking to the same person, it’s time to open up with some person details. Let them know your name, why you’re calling, and if someone referred you, who that person is. Developing that personal relationship can help you get your call through to the boss. Last but not least, don’t give up. Busy people are, well, busy, and not necessarily avoiding your call. Persistence pays off, so keep on calling until you get through.

Online Writing Labs: You have One Available for You (online writing labs) There are numerous colleges and universities around the United States and the world that offer online writing labs. The labs are designed to offer help and instruction for any writing matter. Most Online writing labs are only available to the students of the offering college or university, but there are a few that are open to the general public. Virginia Tech has an online self help section and email help available for questions you have about grammar. The online writing labs are beneficial to both the writer in need of the help and the person helping them. The helper or tutors are usually graduate students working for their degree they benefit from the additional teaching practice. The students are getting proofreading, critiquing, and feedback along with any help they may need. The online writing labs were created by the schools to offer extra help to their students in their writing. They offer support in most areas of writing including choosing a topic, grammar help, revising a draft, and editing. They provide tutored help in these areas to students and faculty. Many online writing labs are set up to help you in three ways; online self help, email support, and one on one personal support. The online self help applications are available 24 hours a day. For the email support you email in your paper or project and you will receive a response with in 24 hours. The one on one personal support is a great way for students to learn how to do their own proofreading and editing. The tutors will help show the students what to look for and how to find their own mistakes. This is a great opportunity for help with someone other than a teacher. Even though the online help is available student are encouraged to use the writing lab tutors on a regular basis to improve their writing skills. Purdue University has an online writing lab they call OWL. It offers a wealth of information that virtually anyone can use. They offer a highly detailed step by step instruct of the writing process and huge section on professional, technical, and scientific writing. A section in job search writing that walks you through everything, from your academic coversheet to writing a personal statement, step by step. General Academic writing and research and citation help. This is the best site for offering its advice absolutely free. This site definitely deserves to be bookmarked on your computer if you are a serious writer, a student, a teacher, it really doesn’t matter. The University of Richmond has a program they call Writing Center. Although not as complex as Perdue’s they offer online self help topics for writers. Starting with the writing process to grammar and punctuation, it is another option for you. The University of Wisconsin has the Writing Center that offers some help with the basics. One thing to keep in mind that many of the universities and colleges that offer these many take them offline in between semesters and on breaks. If you are a student, many of you have an online writing lab available at your school or one that reciprocates with your school. Though the general public have self help online help available to them, chances are your school will offer some sort of one on one help to guide you through your work. Check it out it could be very beneficial to you. If you don’t have one available, it is highly recommend checking out OWL at Perdue or search the Internet. There are a lot of self-help online writing labs available to you.

Positive Reasons Why Employee Turnover Can Be a Good Thing Employee turnover is the bane of many an organization. If you pick up any business paper, you will find headline after headline screaming about how much turnover is costing companies and how to keep your employees happy and on board to avoid the headaches and hassles of high turnover. The tide, however, is starting to turn. More and more business experts are stepping up and saying turnover doesn’t have to be the end of the world. In fact, in some cases, turnover can be the best thing that ever happened to your company. While some turnover is as bad as traditional wisdom assumes it is, other instances of turnover can be a real positive for your business. How can turnover possibly be a good thing? It all comes down to who is leaving the company, and why. Every office has its workers that are a drag on the business for one reason or another. Maybe the employee is dissatisfied with their job because they have been working it for too long and are overqualified, but they don’t have any room for advancement. Maybe an employee thinks that all of the decisions you are making about the business are the wrong ones and are constantly critical. Maybe the employee just has a personality conflict with the other people in the company and you and other works simply don’t like them very much. When these kinds of employees leave your company, it can be a shot of life into the business. Suddenly, everyone feels hopeful and re-energized because the negative energy in the air is gone. Negative vibes in the office can have a very damaging effect on the staff, and by extension, your business. When the person causing the bad feeling heads for the highway, they take with them all of the problems they created. Not only does the departure of an employee who was causing trouble in the office boost morale for the employees who are left behind because the bad feelings are gone, but it also boosts morale because it creates a job opening within company. If the person who left was a superior to many people in the office, there is now an instant opportunity for advancement. Your workers will step up with their games as they vie for the position, creating new business opportunities for you and generally keeping the spirit high in the office. If you decide to promote from within whenever possible after a turnover, your employees will work harder with the knowledge that they have a chance of moving up. These turnover positives hold true whether the employee in question quit the job or was fired. Who they were in the company and why they left are often much more important in determining whether the turnover was positive or negative. While losing an employee who is bringing everyone else down is a positive thing for your business, losing an employee who was an integral part of the corporation is another. Of course, there are costs involved in a turnover – you have to re-train an employee, and if you hire from outside of the company, you have the costs of advertising the job and the cost of the time spent interviewing candidates. If you are losing employee after employee, and the employees you are losing are the ones who were holding things together at the office, then you need to consider things you can do to reverse the turnover trend. Despite the potential negative side, turnover doesn’t have to be a bad thing for your company. If you manage it properly and if you are dropping employees who have been bringing your business down, turnover could be just the thing to turn your fortunes around.