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The Importance of Written Communication (written communication) Written communication is just as important as oral communication. Of course, all communication requires a clear concise flow of ideas, and words that are easily understood by any reader or listener. Written communication is one of the most difficult forms of communication as writers are typically prone to write for themselves, instead of for their audience. It is important for readers to understand what has been written and why it has been written. Writing is very different from oral communication, because words are written they cannot be taken back. Communicating through writing is more concrete than verbal communication with more room for mistakes and misunderstandings. The slightest misunderstanding can cause chaos for many, so it is important to right as clear and concise as possible. This form of communication is defined as a clear expression of ideas in writing. The clear expression of ideas includes grammar, organization, and structure of an essay, book, article, or report. Grammar is a large part of written communication, and writers must always consider spelling, punctuation, writing style, and wording before displaying their work to the world. Proper grammar and form may have a varying importance for different writing jobs, and usually depend on the method of communication used for that job. However, it is always important to strive to use correct grammar, spelling, and punctuation. Most writers use spell check and grammar check on their computers to ensure that the grammar and spelling is suitable. Grammar is also a major factor when writing as a freelance writing and submitting work to an editor. Many editors will reject further submissions from writers who have too many grammar and spelling errors. Organization of a letter, essay, article, or book is also important factors of written communication. Communication should always have a logical organization that is easy for readers to follow. For the reader, it is much easier to read a paragraph with one common theme that relates to the entire work. Most writing requires a clear flow of ideas and proper transitions to indicate when a new idea is being presented. However, transitions are not often needed for pieces of writing that are clearly organized. Ideas should also be expressed in a manner that is easy for the reader to understand and recognize. Data in the writing should also be presented accurately to support conclusions and recommendations given by the writer. The structure is also important in a piece of writing. All writing is organized into five to seven sentence paragraphs that all relate to each other. The number of paragraphs usually depends on the work that is being written. For example, it is common for essay to contain five concise paragraphs that all relate to a common theme. Generally, essays begin with an introductory paragraph, followed by three supporting paragraphs, and ended with a concluding paragraph. The basic structure of a piece of writing is only the beginning of written communication; the words used and the organization of the work is important to the readers understanding of the work. In many cases, the style format, and content must be adjusted to the communication level of the reader. The ability to convey ideas to a certain reader are very important, and a key component of written communication. Like oral communication, written communication can be seen as an aspect of life that makes the world go round, and learning to communicate through written word has become a basic skill for most people. Communication is needed in all aspects of life, and although many people cannot write well, it is important to be able to communicate out loud and on paper.

Networking Know-How: How to Get Through to the Busiest of People When you are job hunting, sometimes the most frustrating part is just getting your foot through the door to let the right people know that you are out there and available for work. Companies can be like members-only clubs; they tend to be a little distrustful of cold callers and most executives advise their assistants to run interference for them on the phone so they do not get stuck having a protracted conversation with someone they just aren’t interested in doing business with. The thing is that to get an interview, these people can be the very same people you need to talk to. How do you get these busy people to clear some time off in their busy schedule to speak to you? First things first – you have to get the right attitude. If you want busy people to make time to talk to you, you have to present yourself in a way that makes them feel like you are worth the time investment. The trick here is that you have to do this by phone, and often, you have to first convince an operator or personal assistant that your call is one worth putting through to the boss. Your phone etiquette and vocal confidence will be the key here. Consider you basic phone manners first. Instead of launching right into what you want, respond to the greeting of the person who answers the phone with a hello of your own. Animate your voice and always remember that simply saying “please” and “thank you” can go a long way. Be the kind of caller that you would want to talk to if your job was answering the phone all day. People will respond to your positive attitude with a positive attitude of their own. Next, consider your confidence level on the phone. Do you tend to get tongue-tied and stumble over your words? That kind of delivery from you will set all the warning bells ringing on the other end of the phone, and you will find the person with whom you wish to speak always “out of the office.” Instead, work on sounding like you are confident that it is a forgone conclusion that you will get to speak that busy person you want to talk to. Be confident that what you have to say is something that is worth hearing. It may help to write out a framework of what you will say and practice a few times so you sound relaxed and composed when you make that call. Once your attitude is right to make the call, you can then employ a few tricks of the trade for getting through to those busy people. Instead of giving away too much up front, start your call by asking if the person with whom you need to speak is in. If the answer is yes, then you can remove on potential “excuse” for not putting your call through. If your call can’t be taken at that time, skip the message. Let the PA or operator know that you will call back again. That way you have a legitimate reason to keep calling. Of course, you might have to keep calling and calling, and that assistant might start knowing the sound of your voice. If you keep speaking to the same person, it’s time to open up with some person details. Let them know your name, why you’re calling, and if someone referred you, who that person is. Developing that personal relationship can help you get your call through to the boss. Last but not least, don’t give up. Busy people are, well, busy, and not necessarily avoiding your call. Persistence pays off, so keep on calling until you get through.

Copyright Infringement Play It Safe: Making Sure You're Not Committing Copyright Infringement Copyright infringement is not an easy thing to explain. While it may seem as simple as not using someone else’s work, it’s not that easy. Thanks to the Electronic Frontier Foundation, and many other organizations, we have the ability to use others’ works – as long as we use it under ‘fair use’ laws. So what does fair use have to do with copyright infringement, and how can you utilize it? Fair use laws are the conditions in which you can use a copyrighted work without having to pay someone royalties. This includes when you use a copyrighted work for educational or instructional uses, criticism of the work, commentaries on the work, news reporting about the work, teaching on the work (including multiple copies for classroom use), scholarship uses, and research. This is talked about fully in Section 107 of the Copyright Code (commonly called Fair Use) and is available for you to read at your local library. Copyright Infringement in day-to-day life Sometimes, if you’re writing a paper for work or school, or if you are creating a Power Point presentation, you need to use someone’s work that is already in copyright. So how do you use it without committing copyright infringement? All you have to do is ask – the worst they can say is no, right? But, if they do say no, there are several items in the public domain which may help you to finish your project without having to commit copyright infringement. What is the public domain, and how does it relate to copyright infringement? Material that is not copyrighted is considered in the public domain – you cannot commit copyright infringement on works in the public domain. These works include things that the copyright has expired on, or is not copyright-able – such as government publications, jokes, titles, and ideas. Some creators (writers, musicians, artists, and more) deliberately put their work in the public domain, without ever obtaining copyright, by providing an affiliation with Creative Commons. Creative Commons allows people who create materials to forfeit some, or all, of their copyright rights and place their work either partially or fully in the public domain. So, how do I ensure I’m not committing copyright infringement? First of all, if you’re going to use someone else’s material, you may want to check the public domain to see if something is suitable for use, instead of trying to use someone else’s copyright. However, if you can’t find something suitable (and you can’t create something yourself), the next best thing (and your only legal course of action) is to find a piece that is in copyright, and contacting the copyright holder. When you contact the copyright holder, make sure you tell them what you want to use their piece for – whether it’s for your blog, podcast, or report – and ask them if you can use it. You may have to pay royalties, or an attribution in your piece, or a combination of both. The creator may also place many limitations on when and how you can use their material. Follow all these instructions they give you, and you’ll be free and clear to use their work as you want. Once you have permission to use a copyrighted work, you need to make sure you stay within the agreed-upon boundaries - if you veer outside their agreed terms, you may open yourself up for a copyright infringement lawsuit – which can be nasty, costly, and time consuming. If you’re in doubt, before contacting the copyright holder, contact a copyright lawyer to ensure you’re following the law – and protect yourself!